Once again, customers who approach Microsoft for help are told to chase their tails. Restart your Surface device… Run Hardware and Devices Troubleshooter. However, if you've already replaced the battery and still your pen doesn't work, you may try these solutions that may help you resolve the issue. If your Surface Pen no longer interacts with the screen but buttons are working, replacing the battery usually resolves the issue. If Microsoft’s “got it,” then why are we seeing responses like this from a Microsoft employee (or a bot pretending to be a Microsoft employee)? There’s even a Feedback Hub post on the problem, where a Microsoft rep responds, “We’ve got it.” (The Feedback Hub link only works if you’re using Windows 10.) 29: Touch and Pen not working properly after Creators Update The litany of complaints on Reddit has reached an NSFW crescendo: 2: surface book has to reboot after i turn it on for pen to work after creator update 2: Surface Pen not working after Fall creators update on Surface book 30: surface pro pen is not working after update windows 10 29: Surfacebook Pen stops Working after Sleep 22: Surface Pro 4 Pen not working after Fall Creator update installed As someone who bought this tablet to help me with my digital art, it's really unhelpful to have a malfunctioning pen.īefore you dismiss this, thinking that it’s a small problem which only ensnares a “small number” of users, take a look at Microsoft’s own Answers Forum. I went back again and tried the troubleshooting tips, but they haven't stuck. Replacing the battery helped briefly, but the problem has persisted.
I've tried every troubleshooting tip to no avail, and have even replaced the battery. The pen will be completely nonfunctional for hours at a time and then, without warning, will write flawlessly again. Most puzzling, this problem comes and goes seemingly at random. I can still use the buttons and my screen responds to touch, my keyboard still works, etc., but my pen simply will not write. My pen, however, has been malfunctioning. I have a Surface Pro 4, for which I've had a Surface Pen.
Poster GabrielleRice describes the worst problem on the Microsoft Answers Forum writes: Instead, it looks like there’s a bug in 1709 that makes “pinch to zoom” fail – or simply disables the pen as a whole.
If you have a Surface Pen, and you installed the latest upgrade to Windows 10 – the Fall Creators Update, version 1709 – you may be experiencing problems with your pen.
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